Does your travel experience drive customer loyalty?

Sponsored by Unisys.Your loyalty program has served you well for decades. But will it continue to do so? New technology and a new generation have changed all the rules. To win in this new game, you have to take loyalty to the next level.Join Unisys for breakfast in New York to learn how today’s transportation…

India’s Insteract aims to streamlines managed corporate travel

Since beta launch in July 2016, Insteract has acquired 400 clients, ranging from independent business professionals to corporations that are primarily in the pharmaceutical, technology and manufacturing segments.Most of these customers are booking corporate travel through a mix of TMC and websites, but those with negotiated contracts in place use the Bangalore-based startup to benchmark…

Airlines only beginning to tap into mobile growth potential

Few airlines are making the most of the bookings and ancillary potential of mobile platforms according to a report.Initiatives by those airlines at the lead show that mobile-first strategies can work exceptionally well.The IdeaWorks and CarTrawler report points to the rising trend of consumers preferring mobile interactions, with 3.5% more mobile phone accounts than there…

Egencia bleisure study says employees worry what the boss will think

Imagine a time when mixing some leisure with business travel is part of the policy.Egencia, the corporate travel arm of Expedia, has carried out some research showing a fifth of business travellers in the US, rising to almost a third in Asia, have foregone adding leisure to work trips because they believe it won’t go…

TUI buys back Destination Management unit from Hotelbeds Group

Hotelbeds Group has sold its Destination Management business unit for €110 million, allowing it to concentrate on its core bedbank business.The buyer is TUI Group, which sold Hotelbeds Group just under two years for €1.2 billion to Cinven and Canada Pension Plan Investment Board.Both businesses have been busy since the sale. Notably, Hotelbeds Group has bought Tourico…

NDC tipping point? Seeking speed – Part One of Two

This is an analysis by Philippe Der Arslanian, CEO, Answair.      “It offers three strategic possibilities: drive revenues, reduce costs, and enhance customer service… The technology is new enough that many difficulties remain, however.”Addressing New Distribution Capability impact in 2018? No, questioning web impact back in 1998 (Cornell, “The Internet as a Distribution Channel”). Fast…

Listen up: voice assistants are not quite ready to fly

A review of retail trends among US consumers prepared by comScore reveals that voice assistants such as Alexa and Google Home may not be quite ready to help consumers transact in meaningful ways.While the price points to acquire these devices and the buzz around them have made them popular household gadgets, and 77% of owners…

Are these the technologies most wanted by air travelers?

Flight information specialist, OAG, has published the results of a study of the technology preferences of more than 2,000 US travellers which reveals the future travel technologies passengers are most interested in.The results show the industry would do best to advance technology that saves travellers time or money (or both) over technologies which are buzzy…

Mobile app fraud is on the rise, and what you can do about it

Mobile travel apps rank fourth among the hardest hit by fraudsters, following shopping, gaming and finance, according to a new study by AppsFlyer.The problem is growing rapidly: AppsFlyer, which tracks mobile apps and offers fraud analysis and protection, found that travel’s rate of fraud in the first quarter of 2018 was up 15% over the…